Common questions from collectors
A simple overview of how CardAtlas works, what CardAtlas Pro includes, and where to get support.
Getting Started
What is CardAtlas?
CardAtlas is a sports card scanner and collector app built to help users scan cards, review card details, and keep a collection organized.
Who is CardAtlas for?
It is built for collectors who want a cleaner, more serious workflow than a one-off scan tool.
Scanning
How do I scan a card?
Open the scanner in the app, take a clear photo of the card, and CardAtlas will return identification and collector context.
What details does CardAtlas show?
Results can include card identification, Reference Value, rarity, and other product-specific market context depending on the card and plan.
Subscriptions
What is CardAtlas Pro?
CardAtlas Pro is the paid subscription tier that adds unlimited scans and advanced collector tools.
How are subscriptions billed?
Subscriptions are billed through Apple using the payment method attached to your App Store account.
How do I restore purchases?
If you reinstall the app or change devices, use the restore purchases option inside CardAtlas to re-sync your subscription.
Support
How do I contact support?
Email support@cardatlas.app with a description of the issue and any relevant screenshots.
Where can I get billing help?
For subscription or purchase issues, contact support and also check your Apple subscription settings for billing status.
Build your collection with CardAtlas
The premium scanner and collector workflow for modern sports card collectors.